I will say, in their favor, that maintenance comes quickly. When I first moved in, the dryer was broken and there was a very minor gas leak. They fixed this, and each time I called for an issue, they came out that day to fix it. The problem is that half the time, nothing was ever really fixed. I have had an ongoing maintenance issue. I called in about six or seven maintenance requests, and each time, they came in and "fixed" something, but it always came back. They brought a specialist in, who
...gave two suggestions, none of which they took, and then they basically left us to our own devices. Last month, I got a letter saying they wouldn't renew my lease, probably because I wasn't happy that they've continued to act like I've maliciously broken things in the apartment (it would take more effort for me to cause the sort of problem that I have than it would for them to fix it). I think I annoyed them by wanting the stuff in my living space fixed (how terrible of me).
Basically, this apartment is nonsense, the office is full of people who have a very basic understanding of the way things work (had to explain several times what an independent contractor was when I was signing my lease), and they excuse everything by saying "the building is old," even though it was built in the 70s, and is therefore not really all THAT old, especially for Philly.
Also, the cabinet space in the kitchen is mediocre, there is no pantry, and our sink doesn't have a sprayer, which is a bigger pain than you might think.
Only pluses: It's close to regional rail, it has a full size (and mostly functional) washer/dryer, I have great neighbors, and Pennypack Park is in walking distance.
Max of 2. Cats are Permitted with a Pet Deposit. Call for details.