Total nightmare - please believe the reviews and avoid this place
July 29, 2025 - Reseña de Apartments.com
I spent 25 years renting in Austin and Monterey Ranch was BY FAR the worst rental experience I ever had. Now that I’ve moved and received my deposit back, I feel comfortable posting this review.
Let’s start with noise! For my entire 14 month lease the two people living above me would regularly play extremely loud electronic dance music, stumble around and fall down throughout the night and early morning, make loud knocking sounds multiple times a night, stomp from one end of their apartment to ...
another for 30+ minutes straight (I am not exaggerating), and send clouds of pot smoke into my apartment. I have no idea what was going on up there and don’t want to speculate, but it made my apartment unlivable. I spoke with management about this via email, phone, and in person 20+ times. I sent them 14 different recordings, some of them 30+ minutes long, taken from inside my apartment, which no one listened to. The music was so loud it would give me a headache and the framed pictures on my walls would vibrate. I was told that these were “normal sounds of daily living” even at 3am and that I needed to stop complaining. My lease said that residents should not behave in a loud or obnoxious manner or smoke on the property, but my neighbors were fully allowed to do this. Management told me they could do nothing and that I should call 311, but APD is overwhelmed and didn’t follow up on a single call I made. I had trouble sleeping and working and felt tortured for over a year. My only comfort was knowing that I’d be able to write this review after I moved.
Maintenance requests sometimes took weeks to be addressed. They obviously don’t have enough staff and don’t care to address the issue. There are regularly people inspecting the apt for various reasons and it feels invasive. Sprinklers in my apartment were replaced and no one came to repair the drywall afterwards, so I just lived with holes in the walls.
Rats or mice destroyed my belongings and plants on my patio. The A/C ducts and vents were filthy and would shoot out pieces of black stuff everywhere. The pools and gym were often closed. The gate worked a few days every 3 months, then would break again so I couldn’t even get out. There was always trash everywhere, and so many flies and mosquitos. I spoke with management about these issues and nothing was done. They didn’t review my move-in checklist at any point, so they tried to charge me $65 for blinds that were already broken when I moved in.
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Property Manager Responded
August 29, 2025
Thank you for taking the time to share your experience after several years in the community. We’re glad to hear you enjoyed the quiet atmosphere, your neighbors, and the positive interactions you had with our team. We’re also sorry to learn of the challenges you faced during your stay. Your feedback is important to us and helps in our continued efforts to provide comfortable apartment homes, high-quality service, and clear communication.
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