Moved from New England to Boise and wanted to find a place that we could call home while we learned the city. We weren’t certain that an apartment was the right choice but Monterra looked too good to resist. The combination of the location and the townhouse layout with garage was a perfect fit. The staff was helpful and courteous and the tour was nice. I was sold.
Though the mid-1990’s era fixtures and appliances dated the model unit I was shown, it was clean and well maintained. The apartment
...I received was dated as well, but the years of wear on appliances and surfaces made it shabby. It was utterly filthy and had not been well maintained. Bathroom sinks are chipped and rusting, the tubs and countertops were coated with hair, air conditioning registers had been painted shut, ants were marching along the baseboards, the vertical blinds had been repeatedly broken and poorly repaired by scotch tape, there were cobwebs on the walls, part of the kitchen counter laminate was flaking away, and the carpet was so soiled that it appeared to be greasy. The manager apologized and offered to have the apartment cleaned but it would be a few days before anyone could come out and my family and furniture were likely to arrive before it could be done. I had to spend my money and effort to clean the thick residue of the previous residents before my children arrived. They had two weeks between the time the apartment was available for rent (according to the availability provided by the property) and the date of my move-in. What I thought then was an anomaly has been proven to be this property’s standard operating procedure.
The management of this property has been shoddy at best, and only trivial concerns are addressed quickly. Furnace filters, leaky faucets, and the like will be dispatched quickly and well but problems with large items such as garage doors or corroded sinks or broken windows are not addressed.
So, to sum up: aging property, updated clubhouse, homes maintained to bare functionality only, not terribly clean, high prices, and very poor management. But the location is somewhat convenient and they will provide pest control upon request, provided that you can demonstrate a problem. I strongly urge anyone to not lease at Monterra or any other Mission Rock property, assuming this is representative of the company's culture. They are quite interested in collecting a premium rent but not so much in providing a premium living environment.
Max of 2. $200 non-refundable fee per pet.Additionally, dogs require a one-time $75 fee for a Poo Prints DNA swab.