We decided to pay a $4k+ buyout fee to leave after 4 months.
As soon as we moved in it was obvious that the apartment had not been cleaned between tenants. Grime buildup in the tub, shower, & toilets; hair all over the bathroom & living spaces including inside drawers & cabinets; carpets not even vacuumed. The office told us about their
"standard cleaning practices between tenants" including "full carpet cleaning or replacement in between tenants" but offered to send someone to re-clean the
...bathrooms. This explained a lot, as we watched this individual drag a wet rag across the floors with their foot & haphazardly spray solution over surfaces in the bathrooms (collectively they spent about 10-15 minutes to 'deep clean' two bathrooms). We ended up cleaning over the cleaner’s work.
As to the most glaring issue during our time at Hudson Montford was the pest problem (read: SO MANY ROACHES) never resolved. Per the pest control rep provided by Hudson Montford, this problem is aggravated by the fact that the dumpster is located right next to our residence building. He informed us (in writing) that we would continue to see them no matter what due to the dumpster's proximity. Management will tell you this is just a common issue in Charlotte & the broader south, but I have lived in this region for 25+ years & have never had such a problem with roaches. The best option was to have pest control come spray once/month (a normal pest control rec is to spray 1x/3 months) which still resulted in regular roach sightings on a weekly basis (both dead & alive).
We spoke to residents who previously lived both in this exact unit & other units in this complex who confirmed the roach problem never gets resolved – again it bears repeating: DO NOT SIGN A LEASE HERE IF YOU DO NOT WANT TO DEAL WITH ROACHES & OTHER INSECTS INSIDE YOUR HOME ON A REGULAR BASIS.
There is also an ongoing issue with the exterior smoke alarms which management claimed cannot be permanently resolved. Since move-in, on 4 separate occasions the exterior alarms have blared for hours, typically between the hours of 10pm-3am. The only solution per management is to have maintenance check each individual alarm for a low battery & replace once found.
These are advertised as ‘luxury’ apartments but having lived in other luxury apartments in Charlotte, this is an overstatement - these apartments do not compare to what you will receive elsewhere.
The location is great, but no perk here is worth the issues.
Max of 2. Large Dogs Welcome.