My wife and were initially happy to move in - the apartment is good size, has nice natural light, and is quiet. We also enjoyed the trail and pond. However, our experience has been sullied time and again by poor management.
The property recently changed to a new management company - Montrose - that charges a $33 monthly processing fee to pay rent online. That is $400 a year for a service that was provided free by the previous management companies. That is an egregious amount for a service that
...should be free. I've conducted my finances online for the past 10+ years, and no other account charges even a nominal fee for processing payments, let alone one as exorbitant as $400 a year worth.
This is the third management company running the property in as many years.
The last time management changed, we were only given three days notice - once via email - to change to the new payment system. Having been setup with automatic, recurring payments for the entirety of our lease, we didn’t realize a change was made until the day after our rent was due and it was not automatically withdrawn. We immediately went to the office to rectify the situation and square our account. However, there was no grace period for the unreasonably short and poorly communicated transition, and we were charged a $100 late fee, and a $200 dispossessory fee.
It can take two and three maintenance requests before issues are addressed. I put in two maintenance requests, plus told a maintenance inspector in person months ago that a fallen tree - a potentially dangerous tree that could fall and injure or kill someone - was leaning against the roof. The tree is still there.
Maintenance has mistakenly entered our unit, or entered our unit unannounced on two occasions and set the alarm off, despite the alarm code having been provided to the office.
The light in our ceiling fan wasn't working, so we put in a request to fix it. They removed the entire fixture and replaced it with just a small light with no fan without asking or discussing it with us - it was like amputating an arm to heal a broken finger.
There is perpetually littler in and around the property and pond.
The pool bathroom is dirty and the door handle is broken on the inside, making it nearly impossible to exit.
Max of 2.