Completely untrustworthy management
July 29, 2026 - Reseña de Apartments.com
After 2 years living there, I gave them written notice that I would not renew my lease well in advance (before 60 days). Their own text system acknowledged my message and just asked me for the remaining move-out details whenever I had them. I also called the front office to ask about the move-out process and inspections and was told that I could just 'grab' whoever was in the office for a quick inspection on the day of move-out. At no point did they clearly tell me that my notice was being ...
rejected or that I needed to complete a different form immediately.
Much later, past the 60-days 'deadline', they called me asking if I was ready to renew my lease, pretending I had not informed them of my intent to move-out. Even after showing the text message and listening to the call with their employee, they refused to accept my earlier notice. They claimed my notice didn't count because it was not "formal" and that it was given "too-early", before 60 days.
At the end of the day, I had to pay an extra half month of rent, even though I moved out before the end of my lease. I didn't receive my security deposit back either because the management company changed and should have received it as 'credit' during the transition.
I do not recommend the Muse Apartments!
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