I was initially very excited to find this apartment here on apartments.com. The apartments look beautiful from the pictures and it is all brand new. I made an appointment to check it out in person, and this is where the disappointment began. I am not from the area so I drove over an hour and a half to look at the apartment complex. When I arrived there was no one there to greet me and show me the apartment. I then called the number posted in the window of what looks like will eventually be the
...leasing office. I made many calls, and left messages yet got no answer. Called the other number posted in the window and was connected with the office manager who blamed this mistake on the secretary (she did not make a mistake, all she did was send me an email confirmation of my appointment). We left the complex about 20 minutes of waiting because we were very frustrated and it did not seem like anyone was going to show up.
45 minutes after my appointment time I received a call from the landlord/building manager(Kevin) saying that he did not receive any of my calls(how did he get my number to call me back if he didn't get my call?) and that he lives in the building and is ready to show me the apartment. I explained that we left because were very unhappy. We didn't think we needed to wait 45 minutes after our appointment time. Instead of apologizing, he blamed me for the situation. I don't understand how this could have been my fault.
If he knew there was an appointment at a certain time, he should have been expecting a call or be waiting in the lobby. Unfortunately, I am only giving this apartment complex 1 star because I would be very concerned about potential miscommunications that may occur while Kevin is your landlord. The situation could have been handled in a professional and polite way, but it was not. I usualy do not take the time to right reviews, but this pushed me to the point where I felt it necessary to inform others of this negative experience.
