Beware of this place. This has been an awful past few months at Orleans Landing. I really don’t do the whole Google Review thing, but it seems like my emails aren’t responded to because they spend all day responding to people on here instead :)
Package security is nonexistent: Packages are left in an unsecured area anyone can access during the day. My $300 package was stolen, and since the delivery service had photo proof it was delivered, I wasn't able to get a refund. Management completely
...dismissed me and did nothing. They have no secure storage or plan to improve the situation. Even the DPD who I had to file a report with questioned why I would pay all this money in rent without having a secure package room.
The gates have been broken for over a year: They’ve promised to fix them "soon" the entire time I’ve lived here (15+ months). Still wide open, anyone can walk in, which is probably how packages get stolen. They're pretending like the security vans that sit there are enough for safety, but clearly not when anyone can come on in!
The rent system is a mess: Due to a glitch in their portal, I went in person to clarify my balance. I was told everything was fine and I owed nothing. A month later, they came after me for money I had already asked about — and blamed it on corporate controlling the new rent portal, refusing to take responsibility for the incorrect information they personally gave me.
I deeply regret renewing my lease. I was hopeful the second year would be smooth, but it’s only gotten worse. I would suggest to anyone looking here, not to, when you run the risk of wasting money on stolen packages and unsecure parking lots. I’m counting down the days until I can move out. I'm sure they'll respond to this review asking me to email them, except they haven't responded to a single email of mine (unless it's about my rent) in over a year.
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