RUN from this place!!!!! The people here are so unprofessional we finished are lease and got billed 475.00 which we moved out 6 mths before our lease and still paid our monthly rent because we signed a contract. Once we finished the last payment they hit us with 475.00 I called and spoke to 2 different people and they didn’t care they kept telling me to call another company that billed us. $200 of that is carpet cleaning. This is on top of paying $25.00 fee for my small cooler being on my
...patio. When we moved in the apartment wasn’t cleaned it looked like someone did a quick clean up so I had to hire someone to clean. The hinges of the cabinets were broken , the sink and tub were clogged, the freezer was over freezing. The fancy nice pool is ALWAYS CLOSED!! This place is horrible!!!! Oh, let’s not forget my car being towed ( got a new car) they didn’t even give me 24hrs to change my new plates. Also, half of the time we had to park way across the apartment complex because there wasn’t enough parking.. seriously don’t waste your time or money on this place the worst customer service, and apartment complex I’ve ever lived at. Don’t let the fancy “luxury” property fool you!!! Also, the company they direct me to has no information on my account when I called. They couldn’t even pull me up on the account # they gave me. SMH, Do better ORO Stone Oak do better!!!!
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