Horrible Communication, Lack of Follow-Up
August 19, 2025 - Reseña de Apartments.com
I toured on 8/14, approved for a place on 8/15. The leasing office’s lack of communication and follow-up is horrible! I’ve sent two detailed emails (one was sent two minutes after they sent me a reminder email to sign my lease), and I've called four to five times to request that Terrell provide a time for the FaceTime meeting he suggested, so I could view it until I was approved. Again, this was HIS IDEA. All my calls get routed to an off-site call center that sends emails to the leasing office. ...
The ONLY time I received a call back was after I escalated my frustration to a manager.
During my initial tour, I overheard a conversation about another person’s application being canceled. I bet lack of communication was part of the issue. If this is how they treat applicants, I can only imagine how residents are treated. Hard pass on this place. Not worth the headache.
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Property Manager Responded
August 28, 2025
Thank you for your review of our community and for being a resident with us. As management, we strive to provide great customer service and a well-maintained community for our residents to call home. I am sorry that we have not accomplished this goal for you. I encourage you to contact me directly at info@apartmentservices.com for further explanation of your concerns. Thank you again for being a resident of our community and I look forward to assisting you. Sincerely Community Liaison
Max of 2. Pets allowed: Up to 2 Cats, 1 Cat and 1 Dog* (less than 50 lbs) or 1 Dog* (less than 50 lbs) only. A pet photo and vaccination records must be provided showing all shots and vaccines for the pets are current. Applicant/Resident must sign pet adden...