Think twice before renting at Palermo Apartments.
July 2, 2026 - Reseña de Apartments.com
I lived here for almost two years, always paid my rent on time, took great care of the apartment, and only moved because I bought my first home. Unfortunately, the move-out process completely changed my opinion of this place.
It felt like management was looking for every possible way to add extra charges instead of treating a good resident fairly.
I was charged for cleaning, even though I hired a professional cleaning company the day before moving out. I was also charged for carpet shampooing, ...
despite leaving the carpet spotless. They even charged me for missing blind slats, although I have photos and a move-out video proving nothing was missing.
I was also charged a $50 renter's insurance fee even though I had valid State Farm coverage before the deadline. My insurance agent personally contacted the office and sent proof, but they still refused to remove the charge.
Communication is terrible. Everything goes through AI systems or voicemail, and reaching someone who can actually help takes days or weeks. When I finally spoke with management, there was no effort to resolve anything only warnings that if I didn't pay, my account would be sent to collections.
As a tenant, it left me feeling like disputing unfair charges wasn't worth it because the cost of fighting them would be much higher than simply paying them.
This was the worst rental experience I've had. I would never rent here again and strongly recommend looking at other communities before choosing Palermo Apartments.
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Property Manager Responded
July 23, 2026
Hi Adi, thank you for sharing your feedback. We're disappointed to hear your move-out experience left you with this impression, especially after being a long-term resident. Move-out charges are assessed based on the condition of the home and the terms of the lease, and we understand the importance of having any concerns thoroughly reviewed. We'd appreciate the opportunity to discuss your experience and the charges in greater detail. Please contact us at palermoapts@maxxproperties.com or visit our office directly so we can assist you further.
Max of 2. There is a one-time pet fee of $350. The refundable pet deposit is a one-time fee of $250. The pet rent is $40 per pet per month.