A nightmare from move-in to move-out
April 18, 2026 - Reseña de Apartments.com
The unit I received showed clear signs of poor maintenance, including visible moisture issues in the bathroom, paint stains throughout the apartment, and grease on the kitchen outlets. Even without being an expert, it was obvious something was wrong, which raises serious concerns about whether these units are properly inspected before being rented.
When maintenance opened the wall, internal moisture and corrosion were exposed. Despite this, I was initially told it was “just wallpaper,” which ...
clearly did not match what was visible. When I said I would hire an independent company to inspect for mold, I was strongly discouraged from doing so and was told it wasn’t necessary, including comments suggesting those companies “always say it’s mold.” I was then quickly offered a transfer to another unit.
At move-out, I was told there were “stains” on the carpet and was instructed to either contact the company I had already hired to clean it again, or they would handle it themselves and charge me for the full carpet cleaning. The marks in question appeared to be normal footprint traffic, and I pushed back on this.
The most concerning issue was the handling of my security deposit. Despite having no deductions, I had to wait 48 days to receive my deposit. I was told a check had been issued, but no mailing date, delivery method, or tracking information was ever provided despite multiple requests. That check was later voided, and a new one had to be issued.
This delay occurred after I disputed the carpet charges, and no documentation was ever provided for the original check.
The timing and lack of transparency around this process raise serious concerns about how situations like this are handled.
Considering the price of these apartments, the overall condition, moisture-related issues, and management practices make it simply not worth the risk.
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Property Manager Responded
April 24, 2026
Hi Maria, thank you for taking the time to share your feedback regarding your recent experience. We are sorry to hear that your time in our community did not meet your expectations after three years of residency. Please note that all move-out charges were assessed in accordance with the terms outlined in your lease agreement. We have also previously addressed your concerns and provided the relevant documentation supporting these charges. We appreciate you bringing this matter to our attention. Your feedback is valuable, and we will use it to improve our communication efforts so that future residents have a clear understanding of their responsibilities for maintaining their apartment and the expected condition upon move-out. Thank you again for your input. Palms of Boca Del Mar.
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