A WORD TO THE WISE
September 13, 2018 - Reseña de Apartments.com
A 1-star rating is 1-star too many. Without getting into details (I could go on for days), here are a few words of warning.
1) Get it in writing when the office claims "the carpet is replaced with each new tenant." Sounds great at move-in, but when you move-out they will charge you for a carpet replacement if they see one hint of a stain. Hmm..
2) During your move-out, be your own advocate & demand that you be present for the final walk thru. We were unable to sign off on our final walk ...
through inspection, since we were not given notice it was happening. Interesting..
3) No security deposit promotion? Expect a few outragous, unfair charges at move out.
I hope this review is constructive in a way that it helps current and potential residents (who like us, keep the place spotless and always paid on time) from avoiding the mess they have caused us.
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Property Manager Responded
September 14, 2018
Thank you for taking the time to provide us with feedback and bringing all of these concerns to our attention. We pride ourselves on providing quality apartment homes and building a community our residents are proud to call home.
We take your comments seriously and will address your concerns with our leasing team. If you have any questions regarding your lease or move-out details please reach out to Penbrooke Meadows' Property Manager directly at (585) 377-6200. Thanks.
Max of 2. Maximum Two Pets per Home; All Pets Subject to Management Approval.