Terrible
November 19, 2019 - Reseña de Apartments.com
The maintenance team is terrible. They never come and properly fix any of the issues I'm the apartment, unless it is simple. Our ceiling had leaked water the entire time we willed there and no one ever came to even look at it. The office staff is rude and does not care about what you need. The office hours are not helpful for those who work full time jobs. They close at 5 when most people work later than that.
Property Manager Responded
November 21, 2019
Hello,
I am sorry to hear that you have had a negative experience at our community. Our residents are very important to us and we work diligently on addressing any resident concerns. I would love the opportunity to speak with you regarding your experiences at Pine Tree. We do have new maintenance staff and a seasoned maintenance supervisor that will address any and all maintenance concerns. As for the office, we are open 9:00am-6:00pm Monday-Friday and have office hours on Saturdays 10:00am-2:00pm. We are also available via email and the Resident Portal does allow for you to enter in your own work order request. We want everyone living at our communities to love their home and am sorry you feel you had a bad experience with us. Feel free to contact me at (402) 933-6200 or via email at scottie.siebrass@dominiuminc.com if you would like to address these concerns further.
Thank you,
Scottie Siebrass
Multi-Site Manager
Max of 1. Reserved Garage Space.