I believed what I was told and now I’m homeless
April 18, 2024 - Reseña de Apartments.com
I applied for these apartments April 6. April 8 I was told I was approved for the studio. The assistant manager said it was being painted that day, and I could move in. Over a week passed and I wasn’t given any type of update and my emails stop being returned.
I called yesterday and the manager said give her 24 hours and she would have everything squared away and would call me back. I believed her but I never heard anything back.
So I finally drove out there and asked for my money back she ...
didn’t even apologize for the inconvenience just said “OK it will take about two weeks.” I canceled my storage unit and hired guys to move my furniture and now I will literally be homeless in 24 hrs
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Property Manager Responded
April 22, 2024
Dear Kay, thank you for reaching out to us. We apologize for any miscommunication that may have occurred during your application process. The agent you were working with is unfortunately no longer with our property, and their absence should not have resulted in the unfortunate outcome mentioned above. Our dedicated Property Manager is committed to doing the right thing, within the parameters of our policies and procedures, and would appreciate the opportunity to discuss how we can best support your household. Please contact us directly at residentservicesNE@monarchinvestment.com so we have the opportunity to improve your experience.
Pet Policy: Fee is per pet (refundable). There is a max of two pets, non-aggressive breed restrictions, under 65 lbs. weight restriction.