poorly maintained
July 1, 2026 - Reseña de Apartments.com
friendly staff but often quite unhelpful. inconsistent office hours. maintenance requests take a while to be addressed. lots of noisy kids who leave food and trash in the halls, stairwells, elevator, and front vestibule (the kids in the unit above me would throw trash and food onto my balcony). intercom/buzzer hasn’t worked in a year. front “locked” door is rarely latched. i’ve seen cars get broken into and kids trying to open random car doors regularly. only two handicapped parking spots for 93 ...
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Property Manager Responded
July 30, 2026
Thank you for taking the time to share your feedback. We're glad to hear you've had positive interactions with our team, but we're sorry to learn that other aspects of your experience have been frustrating. We understand the importance of timely maintenance, a clean and welcoming community, and feeling safe at home. Concerns regarding common area cleanliness, building access, and resident conduct are taken seriously, and we appreciate you bringing them to our attention. Because we're unable to identify your account from your review, we'd appreciate the opportunity to learn more about your experience and discuss your concerns directly. Please feel free to contact our office or reach out to Resident Services at ResidentServicesMN@monarchinvestment.com so we can better assist you. Thank you again for your feedback. We appreciate the opportunity to continue improving the experience for our residents.
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