Poor Management and Awful Quality
March 8, 2022 - Reseña de Apartments.com
My overall experience has been poor at Regency Springs. I have lived here for little less than a year and have had a poor experience with management as well as the condition of the apartment complex. I would not recommend signing a lease with Hunter Properties.
To begin when I first moved in to my apartment it was a disaster. It had been trashed by the previous tenant and never properly cleaned/managed after they had moved out. The apartment reeked of cigarette smoke, mold was fond throughout ...
the as well a layer of filth and that covered the rooms. Hunter Properties did not inform us of the condition of the unit, but still however let us move in. The filth and smell made the apartment inhabitable and we were unable to actually live in the apartment for the first three weeks of our lease. We soon had no choice but to live in the unit in the unfit condition due to classes beginning. We were told multiples times that the problem would be taken care of, however it was not. It took over three months for them to finally find a solution to the problem that merely fixed the issues.
Everything that has occurred in our time of the lease should have been handled before we were even given the keys to move in.
The staff was unapologetic and lacked empathy for the situation they put us into (May I even say rude). We were not reimbursed in any way and took over three months for them to find solutions to our problems. They did not communicate effectively and ignored emails as well as phone calls. They placed blame on each other and supply demand issues instead of finding solutions to our issue.
It is now 8 months of living in the apartment and we are still dealing with the smell of cigarette smoke and have two missing cabinet drawers that have not been replaced from the time we moved in. Our belongings are littered with the smell including my furniture.
In relation to the apartment complex:
Poor management and response time.
The hallways, stairwell, and elevator are always littered with trash
The layout of the unit it self is nice and spacious.
The apartment is within walking distance to the downtown making it convenient.
The gate into the parking area is often broken allowing anyone to enter.
The neighborhood turns bad immediately south of the complex.
The workout room is unkempt.
There is no recycling on site.
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