Poor conditions upon move-in
July 4, 2026 - Reseña de Apartments.com
Overall, it's an upgrade from where I was before, and at a good price point for the amount of space and amenities available. However, the unit was in very poor condition when I moved in, almost like no inspection was done beforehand whatsoever. It was quite dirty and a lot of things were either broken or in bad repair. I have been here for less than a week so far, so we'll see how the property deals with my situation, but first impressions are not great.
On the other hand, the leasing staff I ...
have spoken to so far has been friendly and helpful, which bodes well. However, in order to avoid this headache for both parties, it would be productive to actually address these issues before a new tenant moves in.
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Property Manager Responded
July 23, 2026
Hello Anonymous User,
Thank you for sharing your feedback with us. We appreciate you highlighting that ReNew Howard Crossing is an upgrade and that you find our price point to be good for the space and amenities.
We are truly sorry to hear about the condition of your unit upon move-in. It is certainly not the first impression we aim to provide our residents, and we regret that the overall condition of your unit fell short of what you deserved. We also understand your frustration with the initial experience, and the other concerns you raised.
We are pleased to learn that you have found our leasing staff to be friendly and helpful, and we appreciate you pointing that out. We are committed to addressing the issues you've encountered and improving our move-in process to prevent such situations in the future.
We would like the opportunity to discuss this further and ensure all outstanding matters are resolved. Please reach out to us directly at renewhowardcrossing@trinity-pm.com at your ...
earliest convenience.
Sincerely,
The ReNew Howard Crossing Team
Max of 2. Cats Welcome.<br />Maximum Pets per Apartment: 2 Monthly Pet Rent per Pet: $35.