Constant outages, horrid communication, unsafe
July 4, 2026 - Reseña de Apartments.com
4 years - 3 major HVAC repairs, other delays in transition from hot to cold due to repairs. Dozens of water outages, usually with no warning, averaging one line a week. Rampant package theft due inaccessibility of package area to delivery personal and lack of secure building despite fob entrance as well as management discouragement of filing police reports. Failure to communicate with tenets in an effective manor, often with threats to lose access. Lies during leasing process. I kept telling ...
myself things have to get better, they are making improvements after an owner change shortly before I moved in. Unfortunately those improvements have been exclusively cosmetic and now there is no AC on day reaching over 100 and the emergency line service was told they won’t be providing portable AC to vulnerable tenets and prohibited them from calling onsite maintenance for an update.
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Property Manager Responded
July 23, 2026
We are truly sorry to hear about the numerous issues you've encountered during your four years at Renew Mt. Vernon, particularly the significant maintenance concerns, frequent water outages, and the recent lack of air conditioning during extreme heat. It's disheartening to learn that your experience has been so challenging and has fallen so far short of what you deserve. We understand your frustration with the communication and the overall living environment you described, and we regret that we did not meet your expectations. Please reach out to us at renewmtvernon@trinity-pm.com so we can discuss your experience further.
Max of 2. Cats Welcome<br />Maximum Pets per Apartment: 2<br />Pet Fee per Pet: $350 non-refundable<br />Monthly Pet Rent per Pet: $50.