Thank God I'm Leaving
April 24, 2026 - Reseña de Apartments.com
When we first moved in, the complex was quiet, comfortable, and nice. The amenities were well-kept, the grounds were clean, and the staff at the office was friendly, efficient, and helpful. As we've been living here, this has changed. There's new management, I guess. The complex is loud, with people allowed to party outside at 2 AM, rev loud cars and music at all hours, and management taking no accountability. The grounds are littered, trash overflowing at all the cans, and the pool was often too ...
gross to swim in in the summer. There's been multiple occasions where my rent/utility payment was incorrect on the portal and they tried to overcharge me and took weeks to fix it. Often, the water shuts off randomly, with a very short notice. Additionally, these apartments are put together with glue and popsicle sticks. Multiple things needing repairs in the span of months, showing shoddy craftmanship and cheap build. Maintenance takes weeks to show up and fix anything bigger than the hot water going out. And every time I've interacted with staff over the phone (except for the manager), they're rude and not aiming to help you. Thank god I'm not renewing my lease. Think twice (or thrice) before coming here.
On the plus side, because that's important to consider, the head manager is kind and helpful, it's just unfortunate that no other aspect of living here reflects that. Oh, and they have cute events like handing out breakfast on occasion and having holiday themed parties. I just wish these events felt more supplemental and less like a band-aid.
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Property Manager Responded
April 30, 2026
Hello Anonymous User,
We are truly sorry to hear about your experience at Renew on Cantrell and the significant decline you've observed since moving in. It’s disheartening to read about the issues with noise disturbances, the condition of the grounds and pool, and the payment inaccuracies you’ve encountered. We understand how frustrating unexpected water shutoffs and delayed maintenance can be, especially with the building’s construction concerns you’ve highlighted. We sincerely regret that your interactions with our staff, apart from the head manager, have not met your expectations. We are committed to addressing these concerns and will be looking into each of these points to improve the living experience for all our residents. Please feel free to reach out to us directly at renewoncantrell@trinity-pm.com so we can discuss this further.
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