We lived at Regents Club of Troy for 3 years because of work, and it was one issue after another.
We experienced two major floods—one in December 2022 under previous management (who at least helped by covering our renter’s insurance deductible), and another in January 2025 with the current management. The second time, we received no support and had to fight for days just to get reimbursed for the time our apartment was uninhabitable.
During another trip, a bird got into our apartment, left
...droppings everywhere, and died inside. Management gave us no help cleaning up the mess or removing the bird—we had to deal with the entire situation ourselves.
Maintenance requests take an unreasonable amount of time to be addressed, and communication is poor. The one exception is the maintenance technician, who consistently showed up, was respectful, and went above and beyond. He was the only staff member we felt truly cared.
The current management constantly blames everything on the previous company, instead of taking responsibility and fixing ongoing issues. The complex may look nice from the outside, but it’s poorly managed, unresponsive, and absolutely not worth the stress.
Max of 2. Cats Welcomed!.