Nice apartments and nice staff, but...
May 10, 2025 - Reseña de Apartments.com
I have lived in Relato since its opening. The apartments and the staff are nice. While generally satisfied with Relato, I must highlight a serious issue with the bicycle storage area. Recently, the bike cage fence was cut, and my locked bicycle was stolen (security lock cut). The leasing office knew about the break-in and theft but failed to notify residents. I must highlight this isn't the first time this has happened without tenant notification. The lack of transparency regarding security ...
breaches in the bike storage is concerning.
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Property Manager Responded
May 14, 2025
Thank you for taking the time to share your experience, and for being a long-term resident of Relato. We're glad to hear you’ve been happy with the apartments and our team, but we’re deeply sorry to learn about the theft of your bicycle and your concerns regarding communication around security incidents. We completely understand your frustration, and you’re right—residents deserve to be informed when a breach like this occurs. We’re currently reviewing our communication protocols and security measures for shared spaces like the bike storage area to help prevent future incidents
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