I have been at this apartment for about a year and 8 months. At first, the apartment was a great place to live at but for the last 8 months it's turned into a nightmare. I live on the first floor so I always have snakes or rats in my apartment. The management office always says it's part of living with "the nature". I also have a covered parking space which is part of my rental payment but I always have someone who takes up my spot. I have had several complaints filed to the management office
...which only consists of two people for the whole apartment, they always ask me they will fix it but nothing is ever done. I am tired of hearing about the tow folks monitoring the parking spaces, as long as I have lived here I may have seen those guys 4-5 times.
We also have to pay for valet trash but my neighbors stack up so much of trash that it continues to block my entrance to the front door and you can forget the smell/flies I also have to deal with.
The maintenance staff is probably the only good thing about this apartment. The customer service of the management office provided is horrible. If they like you, then they will take care of you and if they don't then you're completely out of luck. They will hold you responsible for the monthly payments but for the responsibilities and services which are part of the rental agreement is not upheld by the management team of Riverwalk. For the amount of money charged each month, this apartment is just not worth it. If you're looking at these apartments are your next new home, please do not buy in the whole "upgraded apartment" speech. You will be given used appliances and yes there is a roach infestation which you will be dealing with daily. Hopefully soon the time will pass so I can move out.
Property Manager Responded