Valet trash, everyone has to pay for this service regardless of if you use it. Is very hit or miss with the trash people just not picking up trash on trash days. This can lead to foul smelling stairwells as well as bugs. Our 3rd floor apartment had an ant issue, as I expect most of the apartments have a bug issue particularly because you were forced to have to bring in a dirty trash can that the valet company supply after trash has been picked up (if it was picked up at all).
In 2 years of
...living there I did not see any pest control despite also paying for this premium.
The pool area consists of lots of broken furniture, dirty pool (over summer 2021 the pool turned green multiple times) and overflowing trash cans.
The apartment on the face of it was nice, spacious and modern. However the walls are like paper, I lived in a 3rd floor apartment and I could hear my neighbors on the 2nd floor ALL THE TIME. The 2nd floor neighbors loud parties until 2/3am were nice too…regardless of us having 2 small kids we never complained however if we even so much as walked a little loud they were banging on the ceiling. Not a great feeling to feel uneasy to even walk in the place you live. Thankfully those neighbors moved out after a couple of months, only to be replaced by a neighbor with 2 dogs that bark ALL DAY AND ALL NIGHT. Like I said walls like paper so that was interesting. Same neighbors also left bags of dog poop in front of their door. Which lead to actual pieces of dog poop covering the stairs, when they could’ve walked across the street to a animal waste can.
When you put in a work order, even if you request they call you before entering the apartment…they won’t they will just enter when they get to you. If they even come fix the issue at all.
We were charged a $200 move out fee for paint yet there was only normal wear and tear to the apartment which per the lease agreement we shouldn’t have had to pay. We called the office, waited for manager to call back, no call back after days of calling. So emailed upper management, no email back and we were sent to collections. We sent the collections office and cease and desist letter, they continued to contact us the next day. Reluctantly paid the $200 and haven’t heard back since.
The ultimate reason we chose not to renew our lease after 2 years of living there was that the company wanted to increase our rent over 27% for a 12 month lease on a 3rd floor 2 bedroom apartment.
Max of 2.