Great Response
July 1, 2025 - Reseña de Apartments.com
Maintenance Team @ Rosewood is GREAT!
Quick summary: 9pm A/C went out. Temp was still over 80*. Husband has severe lung issues. James showed up. Wasn’t able to fix on the spot. Appointment set for contractor to come first thing next morning.
***Above and Beyond***
James said “he couldn’t sleep” and @ 3am he called to say he “hunted down an alternative to get my Husband safely and comfortably through the night”!! James Genuinely cared about how difficult it would be for my him w/ the temps and ...
humidity still so high!
Awesome guy! Thoughtful and Compassionate guy! A true asset, employee and human being! We appreciate you James!!
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Property Manager Responded
July 7, 2025
Lisa, We are delighted to hear about James' exceptional service! His compassionate care for your husband's comfort truly reflects our values. Thank you for recognizing his dedication. -The Team at Franklin Communities
Property Manager Responded
November 20, 2025
Thank you so much for taking the time to share this incredible feedback. We’re truly grateful you let us know about your experience.
James is an exceptional member of our Franklin Communities maintenance team, and your story is a perfect example of the care and commitment he brings to our residents. We’re so glad he was able to support you during such a stressful situation, especially given your husband’s health needs. His dedication—even in the middle of the night—reflects exactly the level of compassion and responsiveness we aim to provide.
We’ll be sure to share your kind words with James and the rest of our team. Your appreciation means a lot to all of us.
If you need anything at all, please don’t hesitate to reach out. We’re always here to help ensure you and your household feel safe, supported, and comfortable in your home.
-The Team at Franklin Communities
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