Maintenance Headaches 24/7
June 21, 2022 - Reseña de Apartments.com
During my first 5 months in the apartment I had to submit 6 emergency maintenance requests for water, A/C and ceiling leak issues. A brown liquid was leaking from our ceiling and the maintenance person in charge claimed it was a non-issue. When water came up through my carpet from the clogged A/C on a Saturday, they said they "might have someone come by on Monday to clean it up." Their lack of awareness and overall care is concerning, and enough to not live here.
Property Manager Responded
June 28, 2022
Thank you for taking the time to rate and review Royalwood. I spoke with the on-site team and their Regional Supervisor, and they confirmed there is no record of work orders associated with this review, nor does our lead maintenance tech have record of emergency maintenance requests of this kind. If you reached out to the after-hours maintenance number for this, it's possible the vendor we use for that is not communicating with our leasing team properly and we'll need to correct this right away. Would you be able to contact me at reviews@seldin.com to confirm more details on your situation? Unfortunately, this website does not show us a first/last name associated with your review. If you are able to email me, I can put you in touch with the right person to correct these issues and have them resolved for you as soon as possible. I look forward to hearing from you. Thank you again. -Molly, Seldin Company
Max of 2. Royalwood Apartments is a pet-friendly apartment community and we happily offer a dog park. Homes containing 1 pet must pay a $250 pet fee, and $35 monthly pet rent. Homes containing 2 pets must pay a $400 pet fee, and $55 monthly pet rent. Within...