Sand Castle Apartamentos

apologize and confirmed that she did not call. Had i received a call to inform me of the roach infestation, i would have sprayed the unit immediately and the surrounding units as well as preventative maintenance. These situations are taken serious. I had to get a special machine to make sure that every roach was killed. I would like to point out that i had a wonderful relationship with the head of house. I was always willing to help with any situation that would arise, she would volunteer for the holiday activity so i really do not understand where i was negative towards any resident in the unit. As per your visitor parking. in a community of 121 units with only 11 guest spots i do manage them strictly because if a visitor uses the guest spot daily, i think it is only fair that the other residents to have an opportunity to have their visitors use the guest spots. In addition, you are mentioning that i was negative towards your daughter when she moved out. I would like to clarify that your daughter never moved out or you never processed paperwork that she was moving out. At the time of your move out, the daughter was still a resident, which meant that YES she was told that she could not park in guest parking since she was infact a resident. Residents are not allowed to park in guest parking. In addition, Pictures of all the damages were sent to the future address. Nothing was hidden from you. Everything from pictures and documents were all sent to your attention. I will continue to take pride in our community that is one of the best in the city of La Habra. I will continue to treat all my residents with the respect and care that i have given them for the past 11 years.