Pest Infestation & Mishandling by Management
From early on in my tenancy, I experienced a persistent roach problem inside my unit. I reported this multiple times, and pest control came out on several occasions for general spraying. However, these treatments were not effective — the roaches kept returning, including live ones crawling on my walls. Being told repeatedly that this is “common in Texas” does not make it acceptable, especially when I was paying for a clean, livable apartment.
What made
...this worse was how management handled the situation. The new property manager, Iris N., incorrectly told me that my unit was scheduled to be “bombed,” something I never requested. Because of this misinformation, I had to take time off from work and rearrange my schedule, only to find out later that it was just another basic spray that had already proven ineffective. There was no correction, and no effort to make things right. Despite months of reporting and documented issues, I was never offered any accommodation — no unit transfer, no rent concession, and no meaningful solution to the disruption of my home. I was left to live with pests while management treated it as a normal inconvenience rather than a serious habitability issue. Thanks to another error on managements end that worked in my favor, the previous property manager forgot to put an early termination fee on my lease agreement. So the regional manager took that and tried to use that as an attempt to “resolve” the matter by “approving” my early termination of the lease. Again, not a true accommodation, and still focused on the money by requesting a 30 day notice and full month of rent because “we have to follow the lease”. There could have been a concession or my immediate release could have been approved if management truly cared.
Move-In Issues & Administrative Errors
My experience with management started off badly and never improved. When I was first moving in, the property manager at the time( Ashley C. ) sent me the wrong quote and had me apply for the wrong apartment when the apartment I was inquiring about was verbally agreed upon. I was then forced to move forward with the situation with no accommodation or compensation, even though the mistake was entirely on their end. That set the tone for how resident concerns would be handled — or not handled — throughout my tenancy.
Max of 2. Maximum of 2 pets per-residence. There is a non-refundable $300 one-time fee required for each pet, as well as a refundable $250 deposit for each pet.