Living here is very disappointing.
When we moved in our microwave was completely broken. The leasing agent said that was meant to be replaced before we moved in. After many maintenance requests, calling the office many times and contacting the corporate office we finally received the new microwave over 4 MONTHS later.
When we moved in we also had a kitchen sink that didn't drain. It took 3 weeks for someone to come out and fix this sink.
When they fixed the sink they somehow disconnected the
...dishwasher. It took 3 1/2 MONTHS to get someone back out to reconnect the dishwasher. It took us going to corporate to get any assistance.
We also haven't had a working ice maker since we moved in. At the beginning of May they removed it saying they would be back "tomorrow" with new one, no one has been back and we have not heard any updates.
We have two sets of outlets in the kitchen that don't work. A guy came & said someone else would be out "tomorrow" to look at them, never happened.
Our air conditioner was leaking & someone was supposed to be out right away but no one arrived. We finally got ahold of someone 5 hours later & they told us to put a bucket under it then someone would be out "tomorrow", no one ever showed up.
Getting ahold of anyone for anything is nearly impossible but if you do then they will tell you they will be out "tomorrow".
Management is unresponsive to emails and voicemails, they do not answer the phone & they are closed during posted business hours. They will be attentive when you are wanting to rent but once you sign they will not talk to you again. It's very disappointing.
Another thing is that maintenance requests will completely disappear from the portal. It's become routine for us to just resubmit requests weekly. We do receive confirmation emails for every submission so we have proof, but requests are mysteriously getting removed from the back end...
A few smaller things are that the accent wall has a horrible paint job, light bulbs were totally missing from fixtures when we first moved in, hot water didn't work for the washer, HVAC exhaust filters were filthy, and other small things like that. We took care of all these on our own but these were all things that should have been done before they handed us the keys.
As we talk to neighbors we hear the same thing about the unresponsive management & maintenance. We were originally planning to live here for few years but this very out of hand and difficult to live with.
Max of 2. We welcome 2 pets per apartment with no weight limit. Pet fee for 1 pet $350, 2 pets $450. Pet rent per month $45 for 1 pet, $55 for 2 pets.