I lived at Sky at Chandler Airpark for more than two years. While the community and apartment complex are amazing, the Management Group and leasing office are the biggest headache you will ever deal with. I could write a book’s worth of complaints, but I will say this: if anyone deserves their flowers, it’s Austin. He is the most competent person in the leasing office, so if you must work with anyone, I recommend him. Everyone else has been either incompetent, unwilling to help, or full of
...attitude.
We were nothing but great residents. However, during the process of applying for a bigger apartment, they claimed my credit card payment for the application fee failed due to “insufficient funds.” They charged me an extra $50 and forced me to pay again with a cashier’s check (a huge inconvenience), even though I had plenty of funds. My bank statement proved the transaction went through, and I showed this to both the leasing office and management support. They cited “policy,” refused to look at the proof, and told me to dispute it with my bank. To this day, I haven’t received a refund for that $50. The issue was clearly a system error on their end, yet they refused to take accountability or make an exception.
Fast forward to moving out: we terminated our lease early because a roommate moved out of state. We paid the agreed two months' rent and the prorated final water bill. Despite this, they sent an invoice for additional costs including another water bill, deep cleaning, full painting, and professional carpet cleaning ($200). The only valid charge was for damaged patio blinds and perhaps painting for mounted TVs. The carpet cleaning charge was completely unnecessary; the carpet had only normal wear and tear. They sent “documentation” photos of a clean carpet in one room and a normal furniture imprint in another to justify charging us for 3 hours of cleaning.
When we questioned the charges, the leasing office referred us to management support in San Antonio, TX. That number always goes to voicemail. They claim they will call back but never do. In fact, my roommates got responses to their online reviews before we ever received a call back. My girlfriend left 4 voicemails with no response. To make matters worse, they lie in their replies to bad reviews. For example, they replied claiming, 'Our Account Resolutions Department previously discussed these details with you via phone,' which never happened.
I could go on about how unprofessional this experience has been
Property Manager Responded