Worst leasing experience ever
April 26, 2026 - Reseña de Apartments.com
I am submitting this review to formally document my experience with the leasing process, which was unprofessional and deeply concerning.
With over 10 years of experience in customer service, I do not make this statement lightly: the level of inconsistency, lack of accountability, and dismissive communication I encountered is unacceptable for any organization representing itself in a professional capacity.
During my interactions, a front desk staff member (not Jessica, though I do not recall her ...
name) provided specific information that was later denied. When I sought clarification, the situation was not handled with transparency or professionalism. Instead of acknowledging a possible miscommunication, I was made to feel as though I had misunderstood, despite another individual hearing the same information. This reflects a failure in both communication standards and basic customer service principles.
Equally concerning is the apparent pattern in management’s response to feedback. Publicly available reviews suggest that positive comments are acknowledged, while concerns and complaints are largely ignored. This raises serious concerns about the organization’s commitment to accountability and continuous improvement.
Based on this experience, I decided to lease elsewhere. I strongly recommend that management conduct a thorough review of staff training, communication practices, and complaint resolution procedures. Without meaningful changes, prospective residents should proceed with caution.
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Property Manager Responded
May 1, 2026
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I would appreciate the opportunity to hear more about this experience. Please feel free to reach out at 321-332-9697. We look forward to hearing from you.
Max of 2. 2 Pets Fee = $5002 Pets Rent = $30.