Horrible experience trying to rent here! I originally applied here in mid-April. I was encouraged to do so by Gaby, the main leasing agent, as this was the only way to be placed on the waitlist. I was told there weren't any availability for my time range just then but they would know more in May. Fast forward a few days, I was approved and told that there weren't any vacancies still and they'd refer me to one of the sister properties. No one from the other complexes ever reached out or responded
...to inquiries. About a month after applying and no other contact, I received several calls and emails from Gaby letting me that they had a 1 bedroom that had become available but it wasn't the exact floor plan I had applied but it still had all the amenities I required i.e. washer/dryer connection. So I agree to switch to this apartment. I asked several time to actually view the apartment since it was now vacant and was denied under the pretense that they had a policy of not seeing the apartment prior to maintenance and turnover. But she didn't hesitate to tell me that the only way to reserve the apartment was by paying my deposit. So on May 24th, I went to the complex to take care of the deposit and see apartment. Again I was denied seeing the apartment but promised the she'd check with maintenance to see when it was ready. I never got a call. The day before I was scheduled to move in, I get an urgent call and email from Gaby stating the apartment still wasn't ready because the floor vendor didn't show up. I tried to call back the following day, which was my move-in day, but Gaby was "sick" and hadn't come in. No one ever called to try to make things right and honor the move in date like switching to another apartment. I had to escalate the issue to their regional manager C.J. who offered empty apologies and no solutions. So decided to go to the complex and see the state of the apartment. It was disgusting! They had painted and that was it! The floor was littered with dead cockroaches, the kitchen and bathroom hadn't been cleaned. On top of all that, the apartment layout was completely different from what was shown and promised as it was an accessible/ wheelchair-friendly apartment. When I brought these issues up to C.J., again no solutions was provided, no other accommodations was made or offer. However he did promise to refund my deposit (let's see how long it takes to get that back). And I back looking for a new place!
Property Manager Responded