Buckle Up, it has been a crazy couple of months.
We moved into these apartments on April 30th of this year, after filling out the Move in Evaluation Form we began having problems.
On May 22nd we began to notice that our apartment was way too hot, even when we ran the air conditioning it was always over 79 Degrees, even in the middle of the night. On May 25th we notified the apartment complex of the issue and they sent someone out to check, but they quickly left.
May 27th we called the office
...again and were told that it would be fixed on the 28th. We were told that the damage was our fault for not checking the unit out when we filed the Move in Evaluation Form. The air conditioners are not labeled with the apartment numbers and they are not listed on the Evaluation Form at all. We did not have a functioning air conditioner until May 30th.
Next came the rodent issues. On July 9th we found that something had gotten into our breadbox and eaten through multiple packages of bread. We immediately notified the apartment complex, they didn’t respond until the following day. We found a note taped to our door telling us that nobody would be coming to check out the problem until July 14th and:
“If you do not know what type of pest you have, please save a sample in a zip-lock type bag for [the exterminators] to identify. Please leave on the kitchen counter…”
We were horrified, but we set a trap and kept a dead mouse multiple days for them. The exterminator that came in on the 14th left additional traps just in case.
August 5th we had 2 dead mice, we notified the complex immediately and on August 6th they were removed and new traps were set. That evening we got another mouse and immediately contacted the office once more. We asked for the full trap to be removed, and if the apartment would be doing more than placing traps for the infestation.
August 7th we found a note again notifying us that they would not be coming until the 11th. We tried calling the office, maintenance, and the emergency but nobody answered any of the phones, so we left messages on each.
They expect us to live with a dead animal in our home for four days! Although these apartments seem nice, the office will not take any responsibility for the problems happening in their buildings. I was told by a staff member that the apartment complex was not at fault, he also expressed that “we [Somerset Apartments] are not negligent”.
Max of 2. One-time, non-refundable pet fee of $250 per home.