I attest to all other reviews regarding complaints - walls pretty thin, 30% increase in rent in 2023, trash removal went from 5 days to 4 in 2022, yet bill stayed the same, overcharge of utilities due to a change in cycle days back in 2021, paint comes off the wall easily, broken gate for most months out of the year, smart features unusable because they can't seem to pick a provider (over a year of useless smart home), a few burglaries occurred, very much hides behind clauses and standard
...procedures, yet don't enforce rules such as pool, etc. but one of the common complaints i saw that i tried to avoid by doing an exit walk through and having my apartment inspected by them two months prior to moving out was carpet replacement. THEY WILL CHARGE YOU FOR CARPET REPLACEMENT. They hit me with a bill of $540 25 days after i moved out for carpet replacement claiming 'professionals' determined it was urine spots and needed replacement. I never had a dog in this apartment and having lived there for 4 years (including during covid lockdown), i certainly had spills which i maintained by having their carpet cleaners (same 'professionals' that advised a replacement) do an annual cleaning each year. No concerns were ever brought up to me at that point either. I understand your policies and standards; however, that does not mean it makes them right to use when you are not taking the steps to set your tenants up for success. You penny-pinch every step of the way and seem to have zero regard for the effort tenants place in keeping the apartment well cared for. Their goal to deliver an outstanding living experience to all as customer happiness is important to them was certainly not a priority here. I am very unhappy that they were not transparent with me about the carpet since i put every effort in avoiding further liability prior to my move out and they know this. FOUR YEARS of living in 800 SQFT of which two included working from home due to COVID, there will be stains in carpet, Sonoma! Work to figure this out and make your carpet cleaning professionals be more transparent and accountable while they are doing their annual cleaning and the tenant is still living in your premises, instead of hitting them with this clawback bill. It is unethical in every way - regardless of your policies and standards.
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