Unprofessional and roach infested.
May 23, 2025 - Reseña de Apartments.com
I’ve lived here for over a year, and unfortunately, I cannot recommend this apartment complex. There have been consistent issues with roaches in the unit despite numerous attempts to address the issue from us, and pest control. Weekly maintenance requests are needed for continual pest control, but despite the pest control, the problem persists throughout my entire stay with no issue to resolve. We can barely leave food on the counter on brief periods due to fear of roaches getting to it, they ...
live in the kitchen, hide on the fire alarm, and no matter our cleaning efforts it is a persistent issue. Traps fill up on a weekly basis, and the measures of pest control are not sufficient. We are extremely clean and this is a complex wide issue.
On top of that, the staff has been incredibly unhelpful and unfriendly often being met with indifference or unprofessionalism. Even after repeated requests, it felt like they were just going through the motions without genuinely addressing the issues at hand and going on loopholes. Maintenance guys are awesome, but leasing staff does not care much for current tenants.
I expected a lot more in terms of both habitable conditions and customer service. It’s frustrating to pay for a living space that doesn’t feel like a home due to ongoing pest problems and a lack of support from management. Sadly, I’ll be looking for a new place. It is clear health, safety and habitable conditions are not priority to the complex.
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Property Manager Responded
May 29, 2025
It is reassuring to know you feel our maintenance team has had your best interests in mind. However, we care for your well-being and want you to feel wholly satisfied with your home life. We are happy to investigate your concerns with our team and ensure you receive enduring pest control services, so please do not hesitate to stop by the office or call us so we may get right on it. We hope to hear from you soon.
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