I have lived in Middleton my whole life & wanted to move closer to my mom- worst experience I have ever had renting in Madison.
We all know what they say about first impressions, so I'll start with that: I moved in at the end of December with no heat. When I called the office, they laughed me off like I didn't understand how to operate a thermostat. Maintenance took me to the basement and showed me the valve off. You think you would check that before someone moves in.....in December.
Units are
...“newly renovated” but buildings themselves just so old. You can see it was a cheap "cover up what’s falling apart" job.
In the summer, temperature in my unit was COMPLETELY out of control. Entire upper level of my building was stifling hot. My unit was 86 degrees so I needed to run my HVAC on full blast all day and night. Ran my electric bill up $100 /month because HVAC was so inefficient. I bought 3 tower fans & used the ceiling fan to get air circulation. HVAC barely kept living room at a comfortable temp. Management acted like it was just me complaining….I was so disappointed.
The people who work in the office are condescending & incompetent. Ask for Cameron or don't even bother. He is very knowledgeable, honest and hardworking.
The manager, Whitney, is disrespectful and uses repetitive "customer service language" instead of talking to you like a real person. I was a hotel manager for 3 years and I can tell you she is in the WRONG field or not happy with her job. Probably both. She does not listen, responds poorly to conflict, and lacks understanding of how to interact with residents. She needs to be reminded that residents are customers and people with rights, not just checks to be cashed.
2 weeks ago my sub-lessee moved out. I called to ask about the status of my deposit return and an itemization of any damages. The manager, Whitney, said in a snarky and fake-nice tone, "All deposits are returned within 21 days of move-out." I didn't ask for their policy, I asked about MY deposit. I simply replied that I would wait the 21 days. She repeated herself again, blah blah blah "All deposits are returned within 21 days. You will receive it by then." Clearly this woman is a total airhead with no business etiquette.
I would not recommend living here to anyone unless you are out of options. I moved as soon as I could get someone to sublet. I am so happy to have gotten away from this mess of a place.
Max of 2.