Enraging managment
July 17, 2022 - Reseña de Apartments.com
My husband and I were optimistic when we moved in, but we were repeatedly displeased by how we were treated by the staff and management.
In part, we moved to Crossgates because I am autistic and have a sensitivity to sounds, so I was not interested in living in a complex that catered to college students. Crossgates is advertised as a family-friendly complex with strict noise restrictions. The staff was aware of my disability and was seemingly sympathetic to my situation. During our first 6 ...
months of living in the complex, I had made complaints to the front office about people playing loud booming music in the parking lot, without response or action. One day I noticed that one of the booming vehicles was the office employee whom I had contacted about my complaints.
After 1 year of living at Crossgates, we received new downstairs neighbors, each of whom had loud sports cars. Their push to start engines literally rattled windows. After some time we had reason to believe these same neighbors were drug dealers, and we began to feel unsafe. After reaching out to the office multiple times about our neighbor's behavior, they explained to us that they also suspected they were drug dealers. They also stated that they did not intend to proceed with any action and that we, the tenants, were responsible for providing enough evidence for eviction. This process took months and all the while, we were concerned for our safety.
Finally, a couple of months prior to moving out, I had a conversation with the assistant manager where she explained, that due to the nature of our notice to vacate, we were not responsible for paying the last week of our lease. When it came time to pay last month's rent, they failed to honor that agreement and demanded the full payment. They claimed that since they did not document the conversation, it never happened. This unnecessary false promise was the nail in the coffin.
These are only among the headaches we had to deal with. Additionally, speaking with other residents, they had other managment related complaints.
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Property Manager Responded
July 19, 2022
We are upset to see that you had a negative experience as that is something we were not aware of prior to reading this review. Providing the best customer service and a prompt response is something we strive for and hate to see that we were unable to meet your expectations. Please contact us at (662) 268-4950 so that we may have an opportunity to address your concerns. Thank you.
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