I recently moved into Summerhouse, and one of the things that has made me feel so comfortable and welcomed here has honestly been the maintenance team.
The day I picked up my keys, Melo, the head of maintenance was there, introduced himself and immediately stopped to give my puppy all the attention (Melo has since become my pups favorite person here)
Once I had moved my items in later that day, I stopped by the leasing office with a few general questions, and Melo asked if I had noticed
...anything so they could take care of it right away. The only thing I had noticed was what looked like an older, non active bee/wasp nest on the outside of my balcony. No less than 20 minutes later, Melo was there to confirm it wasn’t active, spray it as a precaution and give me peace of mind. That kind of responsiveness really stood out to me and that was just day 1.
Since then, any question I’ve had or help with the apartment such as switching out a shower head with a filter or making sure my door is as tightly sealed as possible so bugs don’t try to get in, Melo without hesitation has taken care of.
(I’m not a Floridian so the harsh water, bugs and lizards have been an adjustment to say the least!)
A great leasing team is important, but having a maintenance team that is present, visible, approachable, proactive, and genuinely kind makes a huge difference in how a place feels like home. I don’t feel like you have to jump through hoops or wonder when someone will get around to something if anything is ever needed.
In addition to Melo, the rest of the service team notices things, respond quickly, and genuinely cares.
Alfredo once saw me outside taking out the trash and offered to take it from me while he was passing by, always says hi to the pup and will communicate through a translator with me while I try to learn Spanish.
There’s also a younger woman I frequently see helping keep the community areas in order or working with Melo & Alfredo. She always has a smile on her face and waves hello.
It’s the “little things” that have made a big difference and given the most comfort.
Max of 1.