After paying $200 to be on a waitlist and securing our apartment, they did not contact us or give us any more paperwork to fill out. Yet they still gave our apartment away without any notice, saying we missed the deadline to submit a form we were never given. We had to selected another layout because the original one we had chosen was not available, and paid about $200 more a month for this floor plan.
Come move in day, we found we were placed in a handicapped apartment, which would have been
...fine if the bedroom's wall didn't have a large unnecessary cutout between the living room and bedroom and no bedroom door - we got a one bedroom rather than a studio for a reason. The countertops were also extremely low and had appliances on them, so there was no counter space in the kitchen or bathoom. We went to the office and said this is not the apartment we expected, nor the one we paid for. Jimmie told us he "can't be expected to know which rooms are handicapped." This is ridiculous, because how else are you supposed to place handicapable people in these rooms? We were placed in a bigger, lofted apartment the day of our move in, and we still got to pay the rent for the smaller apartment, which was great.
I had a charge from them for almost $1400, and they told me it was for August rent even though our lease ended on 7/31, according to the lease we signed and the lease we had access to. They told me that all of the documents they had said our lease end date was 8/6, so we have to pay rent for those 6 days. Upon reviewing my documents, I only have access to a lease that has 7/31 as our end date. When Jimmie screwed up our apartment and had to write us a new lease at the last minute, after we moved in, he did not update the lease end date, which is apparently different for students. When we were the new lease to sign, they told us everything would be the same terms we had already agreed to, other than the unit number, so we did not expect this change in the date that we are now being forced to pay for.
In the end, no one at the office would listen to me or my roommate, so my father called. It is ridiculous that an actual tenant has less authority than someone just because they are younger; I am adult and I should be respected the same as my father when it comes to this issue. My father was able to finally get in contact with Tempe Metro after calling the corporate office, and he was able to tell them the exact same things that I had and get our money back.
Max of 2. We happily accept up to 2 pets per home at The Access, with no weight limit! We have a one-time non-refundable pet fee of $300 per pet and a monthly pet rent of $45 per pet.