Frustrated
October 30, 2024 - Reseña de Apartments.com
I am extremely unhappy with my experience at this point. My partner, who has a very busy schedule, has made multiple attempts to get our appliance issues resolved—he visited the office in person once and called them twice. Despite his efforts, the problem remains unresolved.
When I went to the office myself after his failed attempts, I was met with an equally frustrating experience. The office staff seemed completely uninterested in helping me and wouldn’t even give me the time of day. It’s ...
incredibly disheartening to feel ignored, especially when we’re just trying to get basic issues addressed in our apartment.
Overall, the lack of responsiveness and support from the management team has made living here a frustrating experience. I would not recommend this place to anyone looking for reliable management and a supportive community.
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Property Manager Responded
February 3, 2026
We're truly sorry to hear about your experience and the inconvenience it has caused. We complete work orders based on priority level and when it was entered into our system. Do you currently have an active work order in your resident portal? Once work orders are completed, each resident is notified of the status change. If your appliance issues continue, you must enter another work order through the portal to notify our team. Otherwise, we are unaware the issue has not been resolved. We strive to provide excellent service and it's clear we fell short in this instance. Your feedback is valuable and will be used to improve our communication and responsiveness. We appreciate your patience and understanding. Please contact our office at 225-753-6622 so that we may get this issue resolved and improve your experience with our community.
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