Before The Adair switched to a "package handler" service during the covid crisis I would have given them 5 stars however their implementation of this new service has made getting packages an absolute nightmare and that alone has us considering not resigning our lease next year.
Before they started using this service all packages were dropped off at the business office and we were informed via email and the app that we had a package to pick up. Their new service has packages sent to a separate
...address which are then delivered to your door.
This sounds convenient in theory, however the major glaring flaw is that ANY package that is supposed to be delivered to your actual address, and not the address of the package handler, can and most likely will be RTSed unless the delivery person is feeling generous and delivers it to your door (which basically only happens if Amazon is delivering it themselves).
This has already caused us plenty of headache during the holiday season, thanks to family and friends not thinking to ask us for our shipping address again since we haven't moved. The simple solution would be for the business office to continue to accept all packages and forward them to the package handler, however for whatever reason they won't do this.
The issue is compounded by the fact that we will often get delays from the package handler of at least a day on packages, especially ones being delivered to them by USPS.
The biggest slap in the face to all of this though is that this was originally sold by The Adair as a solution to people not being allowed into the business office during the Covid crisis. But the surprise $12/month service charge that appeared on our rent bill after resigning our lease in November made it clear that it was here to stay The fact that we WERE NOT informed about this charge other than the blurb hidden at the very end of our new lease really was the icing on the cake.
If they're willing to tack on an extra $12/month to each unit's rent you'd think they'd realize that with how many units they have in the complex they could easily build a modern self-service package room (which many complexes have now) that would pay itself off in a few years and be able to pocket that extra increase.
Max of 1.