After residing at The Addison on Long Bayou for two and a half years, I regret to say that the once-pristine luxury apartment complex has taken a nosedive in quality since Inland Residential Real Estate acquired the property in October 2021. What was once a beautiful and well-maintained living space has become a story of poor management, neglect, and a disregard for resident safety and comfort.
Maintenance, once a high priority of The Addison, deteriorated significantly under the new management.
...Common areas were left unattended for months, and any concerns raised with the office staff were met with dismissive responses, citing budget constraints. A simple refrigerator repair request resulted in a makeshift fix, highlighting the company's unwillingness to invest in resident satisfaction and comfort.
The dog park, once a haven for pets and their owners, turned into a mess with torn-up grass and unfilled holes that remained unaddressed for five months. This neglect had real consequences, as my dog suffered a torn ACL during this period, leading to an expensive surgery. The previously diligent maintenance crew was nowhere to be seen, and the overall cleanliness of the complex plummeted.
Dirty breezeways, unkempt pool areas, broken tiles, and neglected landscaping became the norm. The management even fired the landscaping crew, leading to six weeks of overgrown grass and contributing to a flea problem that residents had to tackle at their own expense. The elevator in Building 1 remained out of service intermittently for a year and a half, and the pool was closed for two months during the summer due to damage, as the company prioritized shopping around for repair quotes over resident enjoyment.
The front gate was in a perpetual state of disrepair, trash piled up around dumpsters, and residents were bombarded with annoying messages about potential fines for minor infractions. The presence of mold in Building 1, met with a minimal response from management, led to health problems for my family, including persistent coughing and phlegm.
Upon moving out, the health issues ceased, confirming that the mold problem was indeed linked to the apartment. Numerous neighbors collaborated on similar complaints, highlighting a systemic issue within the complex.
While The Addison on Long Bayou may present an attractive exterior and a great location, the plummet in management standards and resident care makes it a place to avoid.
Property Manager Responded