Verified Renter
August 16, 2026 - Reseña de Apartments.com
Poor communication, slow response I am beginning to think that something is faulty with the Resident Portal.
It took two requests and over a week to get a light bulb changed in the breezeway overhead light, which made it a safety concern.
Also, I was overcharged about $250 in water/sewer charges because apparently my water meter was defective. I was told that a new one was ordered in April with no ETA. Now it suddenly is working, according to my latest rent statement - with now normal ...
water/sewer usage but without adjusting to overcharge.
I have submitted multiple messages to management through to portal which have never been acknowledged or responded to. No direct email addresses are offered that I can send my concerns to, and getting connected to the Rental Office is very hit or miss. As a resident I should be able to contact someone about being overbilled, and it shouldn't take over a week to resolve a dark dead end breezeway.
So no, I am not impressed.
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