Property in decline due to gross mismanagement
April 24, 2024 - Reseña de Apartments.com
The management of the property by Hines has resulted in many unwanted and unwarranted changes in the residence/community. One such change is their recent decision to sack all the concierges and shut down the front desk service - one they’re obligated to maintain per our lease agreement. They are replacing this service with an Amazon Hub. Not only is this decision a breach of contract but it also creates a great security concern for the residents. With DC crime rates what they are, it was a great ...
comfort to know that we had a trusted team of concierges to keep at eye out and make sure that unwanted visitors did not come into the building. That will no longer be the case.
Overall, amenities at this complex are mediocre in comparison to the other large apartment complexes in DC. Everything feels a bit dated and worn. The front desk team and the services they provided were simple exceptional and the jewel of the community. They knew all the residents by name and apartment number. They checked on us, took care of us, and went far beyond their job descriptions to make all of us feel at home. Unfortunately, they will be replaced by robots as a cost saving measure. The management team is also still raising rent…
Tenants are unhappy and likely not to renew their leases.
Don’t move here.
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Property Manager Responded
April 26, 2024
Thank you for taking the time to share your concerns. We would love the opportunity to answer any questions you may have directly. Please reach out to our leasing office so that we may better assist you.
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