Mold & Poor Management
December 2, 2020 - Reseña de Apartments.com
Prone to flooding which causes mold issues.My neighbor’s truck was set on fire, the SWAT team arrived when shots were fired & they thought it was a hostage situation. Security gates rarely work. Management normally responds to complaints by saying residents are lying.
Property Manager Responded
December 3, 2020
It is clear that you had a bad experience at our property, which is never our goal. Since your review was left anonymously, I have no way to contact you directly. When flash flooding happens in Austin, the city drains fill up very quickly as they aren't designed to take in so much water at once. Our property has an adequate drainage system. Unfortunately, there was an issue on property regarding a resident's vehicle. This was an isolated incident regarding a domestic dispute. I am unable to comment further due to privacy reasons, but it was an isolated incident. Our gates function. The entrance gate is open during the day in order to allow access to the office & package deliveries. The gate closes after hours. There are instances where the gate will be open for a day or two for maintenance or repairs, but your assessment that they "rarely work" just isn't accurate. We never say a resident is lying, I am not sure where you came to that conclusion. These reviews are often one ...
sided and do not include full detail of a situation and due to privacy reasons, we don't often fill in the blanks. We have a wonderful community that we have owned and operated in South Austin for many, many years. We have a great relationship with the city & our high retention rate tells us that people enjoy living at The Arts at South Austin. Anyone is welcome to do their due diligence prior to moving anywhere (here or another community) to find out crime statistics for their area. They will find that our community is not crime ridden as you implied in your review. Feel free to give us a call or stop by if you would like to discuss your concerns any further.
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