WARNING: BEWARE! If you needed another sign to look elsewhere, this is it. Proceed with extreme caution with this location.
I am moving from about 4 hours away. At first, the staff was extremely helpful. When we sat down to review the property, we had all our questions answered, and the staff's service was memorable, so much that we noted it as a highlight for the location.
Unfortunately since we have begun our contract, the management has changed and is completely disorganized. My move-in
...date has moved three times. We only find out, because we are vigilant in calling to confirm (again, we live out of town) - the staff was not proactive or professional in keep us informed about what was happening. The staff blamed this on the maintenance crew; frankly, a cop-out for not coordinating effectively.
I do not get calls back despite my repeated phone calls and voicemails. I sent multiple emails which get no response, even one requesting a Read Receipt, which wasn't delivered to me. Just today, I spent 52 minutes on the phone with one of their staff members requesting that he document what he verbally said into an email (because I now know this location has a tendency to be inconsistent and also not follow-through with what they say they are going to do). He proceeds with putting me on hold... repeatedly. When I finally do get this email from him, I tell him I received it a 2 minutes ago, which he then proceeds to challenge me on, telling me that "That's not true" - I've got the timestamp on the email buddy(!) He proceeds to send me his timestamp on his email documenting the time that he sent the email to me. I understand the intention, but the approach was horrible.
When I am finally able to speak with someone on the phone, the staff member is constantly interrupting me, which makes it near impossible to complete inquires with the office, when they are spending their time on the phone thinking of how to respond, rather than listening to you. The staff try to guess who you are when you call, "Is this _____?", and I see how this would be delightful if they were accurate, but when wrong, it just unprofessional and a bad way to start a conversation. Honestly, I don't know how I am going to continue living here, if this is the experience the staff provides.
No pools, workout rooms, etc. can make-up for poor customer service.
detalles
Max of 2.