Avoid if you can.
October 2, 2023 - Reseña de Apartments.com
We moved in June and this experience has been nothing short of a nightmare. The only reason to even consider this place is the close distance to the beach and lower cost. But I would recommend just living the 20 minutes from the beach and paying more money to not live here.
A few days before moving in, we were told the apartment wasn't ready and they needed to update it. This was very annoying, but we agreed. The day we needed to get our keys, no one was at the office for over 3 hours. Finally, ...
when this guy showed up, we found out the new apartment was also not ready. We refused to change again. They showed us the place, the slider door was in aweful condition and its impossible to open/close, BUT they told us they'd replace in 3-5 weeks. 4 MONTHS LATER, this hasn't been updated. It's covered in grime that is impossible to clean and there is literally wood wedged under to keep it up. They also did not clean the place to the level anyone should ever expect when they move in. We had bugs in our kitchen, and pulled out the stove to find literally a mound of food crumbs and greese. I had to spend over 4 hours scrubbing the patio because it looked like no one had cleaned it in years. The vents in the bathrooms are covered in caked on dust and other stuff that keeps falling in clumps when you turn it on.
The vendors they use are aweful - they've stained carpet, left giant splotches of the wrong color paint on the wall, gashed the wall, made giant messes, etc. They had to replace our shower within a month of moving in and the new shower is cheap and already coming apart.
Management gives incosistent information constantly. They'll tell you they'll fix something by a certain time and won't. They'll tell you they'll followup and never do, etc. Or they just ignore you completly.
Also, no one cleans the stairways. They are always covered in dirt and trash.
If you work from home - don't move here! They give literally zero notice of when they will do things that will fully upend your day. We've gotten an email the night before mandatory work would be done. ALSO the neighbors are THE WORST. I've rented for 20 years and in a college neighborhood, and never have had so many neighbors that don't care about their neighbors like this. Our nextdoor neighbors literally fight every day to a point I think we are going to be on Dateline. Our above neighbor is a guy who acts like he's in a frat house. People will just yell in the stairwells and outside.
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Property Manager Responded
October 11, 2023
Thank you for taking the time to leave your feedback. We are sincerely sorry to see you are not completely happy with your experience in our community. We value all reviews and work hard to provide well-appointed apartment homes with exceptional amenities and outstanding service that is competitively priced. As always, our team will take these suggestions and discuss them to find ways to improve our resident experience. We appreciate all our residents and I welcome a direct conversation anytime to discuss your review. We would love the opportunity to turn your impression around.
Property Manager Responded
October 11, 2023
Thank you for taking the time to leave your feedback. We are sincerely sorry to see you are not completely happy with your experience in our community. We value all reviews and work hard to provide well-appointed apartment homes with exceptional amenities and outstanding service that is competitively priced. As always, our team will take these suggestions and discuss them to find ways to improve our resident experience. We appreciate all our residents and I welcome a direct conversation anytime to discuss your review. We would love the opportunity to turn your impression around.
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