The worst , DONT MOVE HERE
December 8, 2025 - Reseña de Apartments.com
I rarely leave reviews, but my experience at The Brook at Columbia has been extremely disappointing and frustrating. The service here is consistently poor, and communication is almost nonexistent. Every time I have tried to speak with the manager in the office, she refuses to engage and has been openly rude. It feels impossible to get a straightforward answer from anyone.
The leasing office repeatedly tells you that maintenance will come “soon,” but no one ever shows up. My maintenance requests ...
have been marked as completed even when nothing was actually fixed. I have had ongoing issues with plumbing, appliances, and even basic structural problems with the walls. Despite reporting these problems multiple times, nothing has been resolved.
This has been the worst apartment experience I have ever had, and I would not recommend living here to anyone looking for responsive management or a well-maintained home.
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Property Manager Responded
December 19, 2025
Thank you for connecting with us. We strive to provide a top-notch living environment at every turn, and we are sorry to receive your feedback. Providing courteous service is something we take great pride in, so we would like to learn more about the interactions you had with one of our team members so we can pinpoint areas for improvement. We have noted your comments about your maintenance requests and will dispatch the appropriate team as quickly as possible to get them addressed. At your convenience, we would like the opportunity to visit with you in more detail, so we can work toward turning your experience around. When you have a moment, would you please reach out to me directly at rsmith@murnproperties.com or 410-730-1727? Sincerely, Robyn Smith, Property Manager
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