Terrible Management and Ongoing AC Issues
August 18, 2026 - Reseña de Apartments.com
Extremely disappointing experience. The AC has been broken, with temperatures inside the apartment repeatedly reaching 78–85°F, and management has failed to resolve the issue despite multiple complaints.
Brianna, the manager, has been particularly unhelpful throughout this situation. There has been little urgency, and the problem continues to go unresolved. For something as basic as functioning air conditioning during the summer, I expected significantly better from management, especially paying ...
so much money. When asked to give any sort of reimbursement or compromise, all questions will be dodged.
I would seriously reconsider living here based on my experience with the management and maintenance response.
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Property Manager Responded
August 19, 2026
Hi,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we appreciate your patience while our team worked to address the HVAC issue. We’re pleased that the repair has now been completed, the system is operating properly, and the eight-day rent credit discussed has been applied to your account.
We take resident concerns seriously and remain committed to providing responsive service and a comfortable living experience.
Brianna
The Chestnut Community Manager
Max of 1.