I don’t even know where to start with this review. When I look back at the last year of my life, I remember nothing but headache at this property. If it wasn’t one thing, it was something else. From terrible construction quality to the terrible office staff/management.
When we first moved to The Flats At San Tan, we immediately had an issue with HVAC. The clueless maintenance team there couldn’t figure out the issue for nearly 4 months!!! Our electric bill reached $1,300 because of this issue.
...Maintenance denied there was an issue and insisted that it was just high usage on our part. I finally had enough and had SRP come out for an audit and the gentleman figured out the problem in less than 5 minutes. When I brought the papers to the office, the maintenance team swore that they knew that was the problem. Why didn’t you fix it then 4 months prior? In addition to finding out the problem, the SRP auditor also showed me how terrible the insulation was in the units. He said it was one of the worst insulated apartments he had ever seen. I guess that’s what you get in an apartment that was thrown up in such a short period of time.
So this is the worst part. I assumed the apartment would cover the obnoxious waste of energy usage due to their mistake but no... they only gave me a small portion off of my rent. Not even a month free after those miserable 4 summer months in a unit with no AC. I still had to fork out $1,000 to SRP for my apparent “usage”.
I wish this was all I had to say about this property but it’s not. We had our bathroom flood because of a blocked drain! No, it wasn’t hair or anything we had dropped down there. It was Drywall from construction and they said we should have kept the drain clear. Like we knew there would be drywall in our drain.
Also, keep your kids and pets safe. This place is crawling with pit bulls. They tell people to register their pitbull as an emotional support animal to get around the breed restriction. There were 2 pitbull attacks at this apartment in the past 6 months.
Anyways, I would highly recommend looking at other places in the area. My wife and I are currently renting a place in DT Gilbert for the same price, an extra 200 sqft, and we love it. But, as for the Flats at San Tan, if you love always having a full dumpster and dealing with a completely clueless management/maintenance staff, have at it! This place would be perfect for you.
Max of 2.